Privacy Policy

At Rad Nails, we respect your privacy and are committed to protecting your personal information. This page explains what data we collect, how we use it, and your rights under UK GDPR.

Who We Are

Rad Nails is a UK-based small business creating handmade press-on nails.

If you have questions about this policy or your data, you can contact us at: Ruby@radnails.shop

What Information We Collect

When you use our website, place an order, or submit a custom enquiry, we may collect:

  • Your name and contact details (email, phone, Instagram handle if provided)
  • Shipping and billing address
  • Payment details (processed securely via Stripe or PayPal — we never see or store your full card details)
  • Sizing information (measurements or uploaded photos with a £1 coin)
  • Design notes and inspiration images you share
  • Basic website usage data through cookies (see our Cookie Policy)

How We Use Your Information

We use your data to:

  • Process and ship your orders
  • Communicate with you about your order or enquiry
  • Send invoices for deposits and balances on custom sets
  • Provide customer support
  • Improve our website and services

We will never sell or share your personal data for marketing purposes.

Who We Share Data With

We only share your information with trusted third parties needed to run our business:

  • Stripe and PayPal – to process payments
  • Royal Mail – to deliver your orders
  • Our hosting provider – to run our website securely

These services only receive the information needed to perform their role.

How Long We Keep Your Data

  • Order records are kept for up to 6 years to comply with UK tax law.
  • Custom enquiry information (including photos and sizing) is stored for up to 12 months, unless you request deletion sooner.
  • Emails and messages may be retained for record-keeping and customer support.

Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you
  • Request corrections to inaccurate information
  • Request deletion of your data (where legally possible)
  • Withdraw consent for us to contact you
  • File a complaint with the ICO (Information Commissioner’s Office) if you’re unhappy with how we handle your data

To exercise your rights, email us at Ruby@radnails.shop.

Cookies

We use cookies to help our website function and improve your experience. For details, see our full Cookie Policy.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.

Thank you for trusting Rad Nails. Your information is safe with us.